- Focus on Customers
- Serve your employees
- Learn from the competitors
1. Focus on Customers
Today everybody is talking about Investors number one, and I hate that. I think it’s always customer number one.It’s the clients who give you money, It’s the customer that gives to innovation, It’s the customer that makes you happy.When I face trouble my clients and friends were there to tell, Hey “Mayank keep going, You are doing a great thing, You can’t die like this? “When you think about the investor, you only think about revenues, more transaction, and you only think how you can get next level of investment.
Customer goes up with you, He gives you money, he gives you hope, he gives you support.
Try to find right people, not the best people.
- We don’t have an MBA, IITs or any high experience people.
- We are not smart enough, and I could not crack IIT.
- We are not hard working; Rickshaw wala do more hard work than us.
When you are small, Don’t hire talent, Hire people. Because he is not here for the job. He is here for a dream to share.
3. Learn from the competitors
Love competitors, Learn from competitors. If you don’t have competitors, you can never grow that fast. Respect your competitors, learn as much as you can. Competitors are the best laboratory for you, Don’t copy from them; learn from them.